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The Enchanted Forest
Bookings Now Open | Santa Arrives November 14
The magic of the season returns soon to Southcentre. Step into The Enchanted Forest, a whimsical and heartwarming experience where families can meet Santa in a beautiful, interactive holiday setting.
New this year, we are using a simplified booking system to help everyone capture their best Santa memories. You have two options:
- Advance booking. Limited spots are available online. Please arrive 10 minutes before your appointment time. You can book up to 2 weeks in advance.
- Visit The Enchanted Forest to select a same-day time slot. This option offers greater availability throughout the day and is highly recommended. Once you register with the host, your name will be added to the queue, and you can continue enjoying your mall visit. You’ll receive real-time updates and notifications via SMS or email, keeping you informed of your position in line. When Santa’s ready, you’ll get a message to return for your magical visit!
Both options are subject to availability. Thanks for planning ahead and making holiday magic with us.
Book Now
Peace of Mind Visits
A friendly experience for everyone
Santa believes every child should experience the joy of the holidays in a way that feels comfortable and inclusive. Peace of Mind Visits are designed for children and families with sensory sensitivities, mobility challenges, immune considerations, or other unique needs—offering a calm and welcoming environment to meet Santa.
Appointments are made on a case-by-case basis. For inquiries or to schedule an appointment, please email believeimaging@gmail.com.
Paws with Claus
Photos with Santa
Get ready to make this holiday season unforgettable with Paws with Claus! Bring your furry friends to Southcentre Mall after mall hours for a special photo session with Santa and create magical memories that you’ll cherish forever.
Please keep in mind that there will be other pets present during your time slot. We kindly request your cooperation in maintaining a comfortable environment for everyone. While we strive to have each session as stress-free as possible, remember you are in a public setting.
We encourage all pet owners to arrive as close to their scheduled time slot as possible to minimize interactions with other pets. To ensure the safety and comfort of all animals, please leash or safely contain your pets until your session begins, and follow the guidance provided by Santa’s team.
Donations of new or lightly used items and unopened food products will be accepted on-site to be donated to the Calgary Humane Society.
Pet Guidelines
- Only dogs and cats are welcome – no other animals are permitted.
- You must enter and exit through the South Entrance by Crate & Barrel using the elevator by Sport Chek.
- All pets must be on a leash, in a pet carrier, or held by the owner at all times.
- Owners must immediately clean any “messes”.
- All animals must be current on vaccinations.
- Aggressive/dangerous animals are not permitted.
- Santa set staff, mall management, and security have the discretion to turn away animals if they do not fit the above guidelines or appear aggressive toward people or other animals.
Book Now
The Cookie Kitchen
Opening November 14
Something sweet is baking at Southcentre! The Cookie Kitchen returns soon — where every delicious decorating adventure helps support local families.
Located next to Santa’s Enchanted Forest on the Main Level, across from RW&Co., guests will be able to decorate their own cookie in exchange for a donation to Made by Momma.
Check back soon!
Santa’s Reading Nook
Opening December 1
Get ready to cozy up at Santa’s Reading Nook — a magical little corner that brings holiday stories to life. Perfect for children and families, the Nook will feature books to borrow, donate, and share, along with festive tales and cozy moments to enjoy.
Full details coming soon!
The Gift Wrap Factory
December 1 – 24
The elves are getting ready! Soon, you can visit The Gift Wrap Factory near the North Entrance, just underneath the escalators, where our skilled volunteers will turn your gifts into beautifully wrapped masterpieces — all in support of Cystic Fibrosis Canada.